We’ve answered the ones we hear most often, about what we do, how we work, and what it actually costs to build something worth building.
Jextures is a Malaysia-based UI/UX-led digital experience agency. We design and build websites, mobile apps, and motion graphics for brands that want a digital presence that actually works. Not just one that looks good on a laptop screen in a boardroom presentation.
We are based in Malaysia and work with clients across the country and internationally, including brands in the US, Singapore, and the wider Southeast Asia region.
Yes. Jextures is based in Kuala Lumpur, Malaysia. We work with clients across the Klang Valley, including Kuala Lumpur and Selangor, as well as clients across Malaysia and internationally.
We work across a wide range of industries including property and real estate, hospitality, healthcare, FMCG, automotive, government and public sector, technology and AI, finance, education, retail, events, and more. If your brand needs a stronger digital presence, we can help regardless of industry.
Both, and more. We are a digital experience agency, which means we handle the full picture. UI/UX design, web and app development, motion graphics, content strategy, and digital branding. Most of our clients come to us for one thing and end up working with us across several because the work is connected.
Yes. Our portfolio includes work for Porsche Malaysia, Dreamtel Group, BREGO, and a range of growing brands across Malaysia and internationally. When businesses in Malaysia search for the top UI/UX agency, Jextures comes up. We are also featured across leading global agency directories including Design Rush, TechBehemoth, Sortlist, and Clutch, and recognised in the GSAP Featured Showcase 2025 for the standard of web animation.
Jextures offers five core services: UI/UX web design and development, mobile UI/UX and app development, motion graphics and video editing, content strategy, and digital branding. These services are often combined depending on what a project actually needs.
UI stands for User Interface. It is the visual layer of a digital product: the colours, typography, buttons, and layout that users see and interact with. UX stands for User Experience. It covers the overall feel of using a product, how easy it is to navigate, how logical the flow is, and whether users can achieve what they came to do without frustration. Good digital work needs both. Beautiful UI with poor UX looks great but frustrates users. Strong UX with weak UI works but fails to build trust. At Jextures, we design both together because one without the other is only half the job.
A web design project at Jextures typically includes a strategy and discovery session, UX planning and wireframing, UI design, copywriting or content guidance, development, testing across devices and browsers, and a handover session. Depending on your project, it may also include motion design, SEO setup, and content management system configuration. Every project is scoped individually so you know exactly what is included before we start.
A good web design agency goes beyond making things look good. It understands your business goals, your audience's behaviour, and what your digital presence needs to achieve. It asks questions before it opens a design tool. It pushes back when the brief is pointing at the wrong problem. It delivers work that performs, not just work that wins awards. The agency you choose should be able to show you case studies with real outcomes, not just pretty screenshots.
We build from scratch. Every website we design is original, built around your brand, your audience, and your business goals. We do not use pre-built templates or adapt work from other projects.
Yes. Website redesigns are one of the most common briefs we receive. Before starting, we always do a thorough review of your current site, your goals, and your audience so we understand what actually needs to change, and not just what looks dated.
Yes. We handle both UI/UX design and app development for iOS and Android. We approach mobile apps the same way we approach websites. User behaviour first, visual design second.
Yes. We design and develop mobile applications for both iOS and Android. We handle the full process from UI/UX design to development and deployment, ensuring the app functions consistently and intuitively across both platforms.
Yes. Motion design and micro-animation are core to how we work. We use motion with intention, to guide users, communicate ideas clearly, and elevate the overall experience without making things feel gimmicky.
Yes. Beyond website micro-animations, we produce motion graphics for social media, digital campaigns, product explainers, and branded video content. Motion is one of our core strengths. We use it to communicate ideas clearly and make content stop the scroll without feeling overdone.
Yes. Digital branding is part of our offering. This includes visual identity, brand voice, and making sure your brand feels consistent across every digital touchpoint, including your website, social media, and presentations.
Yes. We offer content strategy and copywriting as part of our service. We write copy that is aligned to your brand voice and built to work, not filler paragraphs that say nothing.
Yes. We have produced social media content, campaign visuals, and digital marketing assets for clients including BREGO, RHB x PIKOM, and others. Speak to us about what you need and we will advise the best approach.
Yes. We have experience working with property and real estate brands, including residential developments and property groups. We understand the digital needs of this sector, from project launch microsites and interactive masterplan tools to full corporate websites that communicate credibility to high-value buyers.
Yes. We have worked with hospitality clients including hotel groups and resort brands. Hospitality digital work requires a careful balance of warmth, clarity, and premium feel. Visitors need to feel something before they book, and we design with that emotional journey in mind.
Yes. We work with healthcare companies, pharmaceutical brands, and medical organisations. Healthcare digital work requires a high degree of trust. The design, copy, and user experience all need to communicate credibility and clarity without overwhelming the user. We have delivered ongoing work for healthcare clients across social media content, digital campaigns, and brand identity.
Yes. We have worked with government-linked entities and public sector organisations in Malaysia. We understand the unique requirements of this sector, including multiple stakeholders, complex information hierarchies, and the need for accessibility and clarity across a broad audience.
We start with a deep-dive session to understand your brand, your audience, your goals, and the problem you are actually trying to solve. Most clients come with a brief. We go beyond the brief. Once we understand what the work truly needs to achieve, we move into strategy, then design, then development. Every step is reviewed and refined with you before we proceed.
Most agencies build what you ask for. We find the problem behind what you asked for and solve that instead. We have walked into briefs for simple website redesigns and uncovered positioning gaps, unclear user journeys, and structural issues that would have made the new design fail anyway. We surface these before we start building, not after.
We also do not use account managers as go-betweens. You work directly with the people designing and building your project, which removes most of the miscommunication that slows projects down.
The difference shows up after delivery, not before. A cheaper alternative builds what you asked for. A good agency finds out what you actually need and builds that instead. It also shows up after launch. It communicates clearly throughout. It does not disappear when something breaks three months later. Price reflects process, thinking, and accountability. If an agency's quote seems too good to be true, ask what is not included.
No. Many of our best projects started with a client who only knew they needed something better. You do not need a polished brief. You just need to know where you are and where you want to go. We will help you figure out the rest.
Yes. We work collaboratively with our clients at every key stage. You will review and approve the strategy direction, design concepts, and development milestones before we proceed. Nothing moves forward without your sign-off.
Yes. We work with clients internationally. Our process is fully remote-friendly, and we have completed projects for clients in the US and across Southeast Asia.
Website costs in Malaysia vary widely depending on scope, complexity, and who builds it. A basic template-based website sits at a very different price point from a custom-designed, strategy-led digital experience. At Jextures, every project is scoped and priced based on what it actually needs to achieve, not based on a fixed package. We also work with clients to understand their budget upfront. If the scope needs adjusting to fit what you have, we would rather have that conversation early than overpromise and underdeliver.
You are paying for thinking, craft, and accountability from start to finish. Every project begins with a proper discovery and strategy session before anything is designed or built. From there, you work directly with the same senior team all the way to launch. No account managers passing messages back and forth, no junior designers handling the bulk of the work while a senior name sits on the proposal.
The output is original across the board. Your design is built for your brand, your copy is written for your audience, and your solution is scoped around what your project actually needs to achieve. We do not cut corners to fit a lower price point. We do not recycle work from previous projects or generate content to fill space.
For what goes into every project, our pricing is reasonable. And when an agency cuts corners and the work does not perform, the cost of fixing it is almost always higher than doing it right the first time.
We do not offer one-size-fits-all packages because every project is different. We scope each project individually and provide a detailed proposal based on your specific requirements. This ensures you only pay for what your project actually needs.
Speak to us. We will be honest with you about what is achievable within your budget and what is not. If the scope does not match the budget, we would rather tell you upfront than overpromise and underdeliver.
Yes. We require a deposit before work begins. Payment terms are outlined in your project agreement and discussed during the proposal stage.
A custom-designed website typically takes between six to twelve weeks from kickoff to launch, depending on the scope, complexity, and how quickly feedback is provided. Larger projects such as platforms, portals, or e-commerce systems may take longer.
The main factors are project scope, number of pages or features, how quickly client feedback is provided at each stage, and how much content is ready at the start. Projects where content, assets, and approvals are provided promptly move significantly faster.
Depending on our current workload and the project scope, we may be able to accommodate tighter timelines. Speak to us early. The sooner we know your deadline, the better we can plan around it.
Yes. Every website we build is fully responsive and optimised for mobile. This is non-negotiable, not a feature we add on request.
Performance is part of how we build, not an afterthought. We optimise for load speed, clean code, and efficient asset delivery as standard.
We work across multiple platforms and technologies depending on what best suits your project. This includes custom builds, WordPress, and other CMS platforms. We recommend the right technology based on your needs, not our convenience.
Yes. We build websites with content management in mind so your team can update content without needing a developer for every change. We also provide handover documentation and training where needed.
Yes. We support our clients after launch. Website care, updates, and ongoing support can be discussed as part of your project or as a separate arrangement.
Yes. We can manage both hosting and domain registration on your behalf by liaising with trusted third-party providers. If you prefer to manage these yourself, we can advise on what to look for and guide you through the setup. Either way, we make sure your hosting and domain are properly configured to support your website's performance from day one.
Reach out via WhatsApp, email, or our enquiry form. Tell us what you are working on and what you are hoping to achieve. We will get back to you to arrange an initial conversation. No pressure, no hard sell.
We listen first. We want to understand your brand, your goals, your audience, and the challenge you are trying to solve. From there, we will advise on the approach and next steps. If we are the right fit, we will move into a formal proposal.
Yes. We are happy to sign a non-disclosure agreement before any sensitive information is shared.
Yes. Our portfolio is a good place to start. We can also share case studies specific to your industry during our initial conversation, so you can see work that is closest to what you have in mind.
These Terms & Conditions govern your use of the Jextures Sdn. Bhd. (“Jextures”) website (www.jextures.com.my) and our services. By accessing or using them, you agree to these terms.
1. Use of Website & Services
You may use this website for lawful purposes only. You agree not to:
2. Intellectual Property
All text, graphics, UI/UX designs, code, and other materials are the property of Jextures or our licensors. You may view and download materials for personal reference, but commercial use, reproduction, or redistribution without written permission is prohibited.
3. Accuracy of Information
We make reasonable efforts to keep our content accurate and up to date, but we do not warrant its completeness or reliability. Information may change without prior notice.
4. Third-Party Links
Our site may contain links to third-party websites for convenience. We are not responsible for their content, security, or privacy practices.
5. Limitation of Liability
To the fullest extent permitted by Malaysian law, Jextures will not be liable for any loss or damage (direct, indirect, incidental, or consequential) resulting from the use of our website or services. Nothing in these terms excludes liability where prohibited by law.
6. Privacy & Data Protection
Your use of this website is subject to our Privacy Policy, which explains how we handle personal information in line with the Personal Data Protection Act 2010 (PDPA).
7. Portfolio & Case Studies
Unless otherwise agreed in writing, Jextures reserves the right to display completed project work (in whole or in part) in our portfolio, including website screenshots, mobile app previews, and related design assets.
8. Amendments
We may update these Terms & Conditions at any time. Continued use of our website or services after changes means you accept the updated terms.
9. Governing Law
These Terms & Conditions are governed by the laws of Malaysia. Any disputes shall be resolved under the exclusive jurisdiction of the Malaysian courts.
10. Contact
For questions or concerns about these Terms, email [email protected].
Jextures Sdn. Bhd. (“Jextures”) values your privacy and complies with Malaysia's Personal Data Protection Act 2010 (PDPA). By using our website and services, you agree to the collection, use, and protection of your personal information as described below.
1. Personal Data We Collect
2. How We Use Your Data
3. Sharing Your Data
4. Data Retention & Security
We keep your data only as long as needed or required by law, and take reasonable steps to protect its security and confidentiality. However, no method of transmission or storage is fully secure.
5. Your Rights under PDPA
You may request access, correction, or deletion of your data, or withdraw consent (which may affect our services). Contact us to exercise these rights.
6. Cookies
We use cookies and similar technologies. You may disable cookies in your browser, but some features may not work properly.
7. Updates to This Policy
We may update this policy and will post any changes on this page.
8. Contact Us
For privacy matters, email: [email protected]